At Horizon Furniture, we truly value your trust in our products and services. Our goal is to ensure that every purchase you make with us brings comfort, quality, and satisfaction to your space.
Please read the following Return & Exchange Policy carefully before making a purchase.
1. Refunds & Returns
Horizon Furniture does not offer cash refunds or direct returns on purchased products.
However, customers may request an exchange for another product of equal value or a higher-value product. In the case of a higher-value product, the customer will be responsible for paying the price difference.
Once a product has been delivered, the sale is considered final, subject to the exchange conditions outlined below.
2. Exchange Eligibility
An exchange request may be accepted under the following circumstances:
- The product is defective.
- The product was damaged during delivery.
- An incorrect product was delivered.
Exchange Request Period
Exchange requests must be submitted within 48 hours of delivery.
To remain eligible for an exchange, the product must:
- Remain unused and in its original condition.
- Be returned with its original packaging.
- Include all original accessories and components.
3. Non-Exchangeable Products
The following products are not eligible for exchange:
- Customized or made-to-order furniture.
- Clearance or sale items.
- Products damaged after delivery due to misuse, negligence, improper handling, or improper assembly.
4. How to Request an Exchange
To request an exchange, please contact the Horizon Furniture support team as soon as possible within the applicable 48-hour period.
Contact Us
Call / WhatsApp:
+880 1902-024040
+880 1616-787696
When contacting us, please provide:
- Order number
- Product name/details
- Clear photos and/or videos showing the issue
After receiving your request, our team will review the information and may arrange an inspection if necessary. We will then guide you through the next steps of the exchange process.
5. Shipping & Delivery Charges for Exchanges
When the issue is our responsibility
If the exchange is required because of:
- Product damage during delivery
- A manufacturing defect
- An incorrect item delivered
- Any other mistake attributable to Horizon Furniture
Horizon Furniture will cover the related shipping costs.
Other valid exchange requests
For other eligible exchange requests, the customer may be responsible for the applicable delivery charges.
6. Important Note
Please inspect your product carefully upon delivery. If you notice any damage, defect, or incorrect item, contact Horizon Furniture within 48 hours of delivery so that our team can review your request and provide the appropriate assistance.
Thank you for choosing Horizon Furniture. We appreciate your trust and remain committed to providing quality products and reliable customer support.