At Horizon Furniture, we aim to make every purchase clear, secure, and convenient. These Billing, Payment & Order Terms & Conditions explain how orders are confirmed, how payments are collected, how delivery charges are handled, and what happens in circumstances such as cancellation, failed delivery, pricing errors, or product unavailability.

By placing an order through our website, by phone, WhatsApp, social media, showroom, or any other authorized sales channel, you acknowledge and agree to these terms.

1. Product Prices

All product prices displayed on the Horizon Furniture website are exclusive of VAT.

Where VAT is applicable, the relevant VAT amount will be calculated separately and added to the displayed product price in accordance with the applicable Bangladesh VAT laws and regulations.

The final payable amount, including any applicable VAT and delivery or other applicable charges, will be communicated to the customer during order confirmation and reflected appropriately on the applicable invoice.

Any applicable delivery or transportation charge is separate from the product price.

The final payable amount will be communicated to the customer during order confirmation where applicable.

Horizon Furniture reserves the right to correct genuine pricing, typographical, technical, or display errors and to review an order affected by such an error before final confirmation.

2. Available Payment Methods

Horizon Furniture accepts the following payment methods, subject to availability:

• Advance Payment

• bKash

• Nagad

• Bank Transfer

• Card Payment

Payment instructions and relevant details will be provided through our authorized sales or payment channels.

Customers should not send payments to unofficial accounts, personal numbers, or third parties claiming to represent Horizon Furniture without verification.

3. Advance Payment Requirement

A 30% advance payment is required for standard product orders.

The remaining amount will be payable according to the payment arrangement confirmed by Horizon Furniture before delivery.

For customized or made-to-order furniture, a separate advance requirement applies as described in Section 7.

An order will not be treated as fully confirmed until the required advance payment has been received and verified, where applicable.

4. Order Confirmation

Submitting an order through the website does not by itself constitute final acceptance of the order.

After an order is placed, a Horizon Furniture representative may contact the customer by phone to:

• Verify customer information

• Confirm the selected product

• Confirm product availability

• Confirm delivery details

• Confirm applicable delivery charges

• Confirm the required advance payment

• Clarify any other relevant order information

The order will be treated as confirmed after the required verification and confirmation process has been completed.

5. Payment Verification

For payments made through bKash, Nagad, bank transfer, or similar methods, Horizon Furniture may request transaction information such as:

• Transaction ID

• Payment reference

• Payment confirmation

• Screenshot or other reasonable proof of payment

An order will not be considered paid until the payment has been successfully received and verified by Horizon Furniture or the relevant payment provider.

6. Delivery Charges

Delivery charges are not included in the product price unless specifically stated otherwise.

Applicable delivery charges will be determined based on factors such as:

• Delivery location

• Product size and weight

• Number of items

• Delivery method

• Special handling requirements

• Courier or transportation costs

The applicable delivery charge will normally be communicated during order confirmation.

The standard product payment arrangement does not include automatic COD collection of the combined product price and delivery charge.

Please refer to our Delivery Policy for detailed information regarding delivery arrangements across Bangladesh.

7. Customized & Made-to-Order Products

Customized and made-to-order furniture requires a 50% advance payment before production begins.

Once production has started:

• The order cannot normally be cancelled by the customer.

• The advance payment is not automatically refundable.

• Any exceptional request will be reviewed by Horizon Furniture based on the circumstances and the stage of production.

Because customized products are made specifically according to the customer's requirements, they may also be excluded from exchange under our Return & Exchange Policy.

8. Order Cancellation

Customers who need to cancel an order must contact Horizon Furniture's customer support team before dispatch.

Cancellation requests will be reviewed based on the order status and the applicable product type.

For standard products, customers should contact support as early as possible if they wish to cancel an order.

For customized or made-to-order products, cancellation is not permitted after production has started.

Where an advance payment has already been made, any applicable refund or adjustment will be handled according to Horizon Furniture's applicable policies and the circumstances of the order.

9. Refunds Resulting From Product Unavailability

If Horizon Furniture confirms an order but subsequently determines that the ordered product is unavailable, we may offer the customer:

• A suitable alternative product; or

• A refund of the applicable amount paid for the unavailable product.

The available option will be discussed with the customer before proceeding.

10. Failed Delivery & Customer Unavailability

Customers are responsible for being available to receive their order at the agreed delivery time and location.

If delivery cannot be completed because the customer:

• Is unavailable;

• Refuses to accept the order;

• Provides an incorrect or incomplete address;

• Fails to respond to reasonable delivery calls; or

• Otherwise prevents delivery,

additional delivery or re-delivery charges may apply.

The customer may also be responsible for applicable return-to-origin, transportation, courier, or handling charges.

Failure to accept delivery does not automatically cancel the order or create an automatic entitlement to a refund of any advance payment.

Any subsequent cancellation or refund request will be reviewed according to the applicable policies.

11. Price Changes & Pricing Errors

Horizon Furniture may change product prices, promotional prices, discounts, or offers from time to time.

A price displayed on the website may occasionally contain an obvious typographical, technical, system, or data-entry error.

Where such an error materially affects an order, Horizon Furniture reserves the right to contact the customer before final confirmation to clarify or correct the price.

The customer may then choose whether to proceed with the corrected price or cancel the affected order.

12. Invoice & Receipt

Depending on the transaction and applicable requirements, Horizon Furniture may provide:

• WooCommerce/digital order confirmation

• Digital invoice

• Printed invoice

• Money receipt

• Applicable VAT/tax invoice

Where a tax invoice is required under applicable Bangladesh VAT rules, Horizon Furniture will issue the appropriate invoice in accordance with applicable requirements.

NBR guidance identifies relevant tax-invoice information such as purchaser details, invoice number, supplier BIN, supply details, quantity, value, and applicable tax.

13. VAT & Applicable Taxes

Horizon Furniture is VAT-registered and applicable VAT/tax will be handled in accordance with Bangladesh's prevailing tax and VAT requirements.

Where VAT is applicable, the relevant amount will be reflected in the applicable invoice.

Tax treatment may vary depending on the nature of the supply and applicable law. Horizon Furniture reserves the right to update its billing and tax treatment when required by changes in applicable VAT or tax rules.

NBR currently provides guidance that registered suppliers must issue appropriate VAT invoices and maintain proper purchase and sales records.

14. Corporate & Bulk Orders

Corporate, institutional, project, or bulk orders may be subject to separate commercial terms.

Such orders may require:

• A formal quotation

• Product specifications

• Delivery schedule

• Written confirmation

• 50% advance payment

• Remaining 50% payment before delivery, unless otherwise agreed in writing

Any special corporate payment arrangement must be agreed upon and confirmed by Horizon Furniture before production or delivery.

15. Exchange, Replacement & Price Difference

If an eligible product exchange is approved under our Return & Exchange Policy, any price difference between the original and replacement product will be handled through Horizon Furniture's customer support team.

Where the replacement product has a higher price, the customer will be required to pay the applicable difference.

Where any adjustment is applicable to a lower-priced replacement, Horizon Furniture will determine the appropriate adjustment in accordance with the applicable exchange terms.

Please refer to our Return & Exchange Policy for complete eligibility requirements and applicable time limits.

16. Payment Security

Customers should make payments only through payment details provided by Horizon Furniture through its official website, authorized representatives, or verified communication channels.

Horizon Furniture will not be responsible for payments made to unauthorized individuals, fraudulent accounts, or unofficial payment channels.

Customers are advised to verify payment details before completing any transaction.

17. Payment Disputes

If you believe that a payment has been incorrectly recorded, duplicated, or not properly reflected against your order, please contact Horizon Furniture as soon as possible and provide:

• Order number

• Customer name

• Payment method

• Transaction ID/reference

• Payment date

• Relevant payment evidence

Our team will review the transaction and coordinate with the relevant payment provider where necessary.

18. Changes to Orders

Once an order has been confirmed, changes to products, quantities, specifications, delivery address, or other order details may not always be possible.

Customers should contact Horizon Furniture as soon as possible if a change is required.

For customized or made-to-order products, changes may not be possible after production has started.

19. Delivery & Payment Policy Relationship

These Billing & Payment Terms should be read together with Horizon Furniture's:

• Delivery Policy

• Return & Exchange Policy

• Privacy Policy

• Any applicable product-specific warranty or service terms

Where a matter is specifically covered by another applicable policy, that policy will apply to the relevant issue.

20. Changes to These Terms

Horizon Furniture may update these Billing, Payment & Order Terms & Conditions from time to time to reflect changes in:

• Business practices

• Payment methods

• Delivery arrangements

• Tax or VAT requirements

• Applicable laws and regulations

• Website functionality

The updated version will be published on this page with a revised effective date.

21. Contact Us

For questions regarding billing, payment, orders, invoices, or payment verification, please contact:

Horizon Furniture

Call / WhatsApp:
+880 1902-024040
+880 1616-787696

Email:
info@horizonfurniture.com.bd

Showroom Address:
House #33, Avenue #1, Block #E, Section #12,
Kalshi Road, Mirpur, Dhaka-1216, Bangladesh

Our Commitment

Horizon Furniture is committed to maintaining transparent billing, secure payment practices, clear order confirmation procedures, and fair communication with our customers.

Thank you for choosing Horizon Furniture.