At Horizon Furniture, we provide home delivery services across Bangladesh. We work to ensure that your furniture reaches you safely and efficiently through the most suitable delivery method based on your location and the size or nature of your order.

Please review the following Delivery Policy before placing your order.

1. Delivery Coverage

Horizon Furniture provides home delivery across Bangladesh, subject to service availability and the nature of the product.

Delivery arrangements may vary depending on:

  • Customer location

  • Product size and weight

  • Product type

  • Delivery accessibility

  • Safety and handling requirements

2. Delivery Within Dhaka City

For deliveries within Dhaka City, we generally use our own or arranged van/pickup vehicles.

This delivery method is particularly suitable for:

  • Furniture

  • Large or bulky products

  • Heavy items

  • Products requiring careful transportation

Our team may contact you before delivery to confirm the delivery address, availability, and any necessary delivery instructions.

3. Delivery Outside Dhaka

For standard deliveries outside Dhaka City, we generally use Steadfast Courier or an appropriate courier/logistics service depending on the product and destination.

Delivery availability may vary by location and product type.

4. Bulky & Large Products

For bulky, oversized, heavy, or high-risk-to-transport products, standard courier delivery may not always be suitable.

In such cases, Horizon Furniture may arrange an alternative delivery method after discussing the matter with the customer.

For safety and proper handling, a bulky product may be delivered to a suitable pickup point outside Dhaka City instead of direct home delivery where necessary.

Our team will discuss the available delivery option with the customer before dispatch.

5. Delivery Charges

Delivery charges are completely separate from the product price.

The applicable delivery charge may vary depending on:

  • Delivery location

  • Product size and weight

  • Delivery method

  • Number of products

  • Special handling requirements

  • Courier or transportation charges

The customer will be informed of the applicable delivery charge before or during order confirmation, as appropriate.

6. Delivery Confirmation

Before dispatch, our team may contact the customer to confirm:

  • Customer name

  • Contact number

  • Delivery address

  • Product/order details

  • Preferred or available delivery arrangement

  • Applicable delivery charge

Customers are requested to provide an accurate and complete delivery address and an active phone number.

7. Customer Availability

Customers should ensure that someone is available to receive the order at the agreed delivery location and time.

If the customer is unavailable at the time of delivery, additional delivery arrangements or charges may apply depending on the circumstances.

8. Delivery Access & Handling

Customers are responsible for ensuring reasonable access to the delivery location.

For large or bulky furniture, the customer should inform us in advance about any access limitations, such as:

  • Narrow roads

  • Small entrances

  • Stairs

  • Limited parking access

  • Building restrictions

  • Lift/elevator limitations

  • Other obstacles affecting delivery

Horizon Furniture may contact the customer before dispatch where additional information is required to ensure safe delivery.

9. Delivery Delays

While we aim to deliver orders within the expected timeframe, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Traffic congestion

  • Weather conditions

  • Road or transportation restrictions

  • Courier operational issues

  • Unexpected logistical circumstances

  • Public holidays or service disruptions

We will make reasonable efforts to keep customers informed of significant delivery delays.

10. Inspection Upon Delivery

Customers are encouraged to inspect the product at the time of delivery, where reasonably possible.

If the product appears damaged, defective, or different from the ordered item, please contact Horizon Furniture as soon as possible in accordance with our Return & Exchange Policy.

For eligible damage, defect, or incorrect-product cases, the applicable exchange and shipping arrangements will be handled according to our Return & Exchange Policy.

11. Important Notice for Bulky Products

For certain large or bulky furniture items, home delivery outside Dhaka City may not always be available.

Depending on the product and destination, Horizon Furniture may arrange a suitable pickup location after discussion with the customer to ensure safer transportation and handling.

The final delivery arrangement will be communicated and agreed upon before dispatch.

12. Contact Us

For delivery-related questions, please contact our support team:

Call / WhatsApp:
+880 1902-024040
+880 1616-787696

Email:
info@horizonfurniture.com.bd

Horizon Furniture
1st Floor, House #33, Avenue #1, Block #E, Section #12, Mirpur, Dhaka-1216, Bangladesh

Our Commitment

At Horizon Furniture, we aim to provide a reliable and safe delivery experience across Bangladesh. We select the delivery method based on the customer's location, product requirements, and transportation safety so that your furniture can reach you in the best possible condition.

Thank you for choosing Horizon Furniture.