At Horizon Furniture, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, place an order, purchase our products, or use our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Horizon Furniture

Address:
1st Floor, House #33, Avenue #1, Block #E, Section #12, Mirpur, Dhaka-1216, Bangladesh

Phone / WhatsApp:
+880 1902-024040
+880 1616-787696

Email:
info@horizonfurniture.com.bd

For specific sales or order-related communication, we may also use our designated business email addresses.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Information You Provide Directly

This may include:

• Full name

• Phone number

• Email address

• Billing and delivery address

• Shipping information

• Order details

• Product preferences

• Company or organization name, where relevant

• Information submitted through contact or inquiry forms

• Information you provide when requesting support, exchange, warranty, or after-sales service

• Any photos, videos, documents, or other information you voluntarily provide to help us resolve an issue

B. Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill the order, including:

• Products purchased

• Quantity and variations

• Order number

• Delivery details

• Payment method

• Transaction-related information

Where payment is processed through a third-party payment gateway or financial service provider, certain payment information may be processed directly by that provider in accordance with its own privacy and security practices.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location information

• Pages visited

• Referring website

• Date and time of access

• Website interaction and usage information

We may collect this information through server logs, cookies, analytics tools, advertising technologies, and similar technologies, where enabled.

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and confirming orders

• Delivering purchased products

• Contacting you regarding your order

• Providing customer support

• Responding to inquiries and requests

• Processing eligible exchanges, warranty, and after-sales service requests

• Providing quotations and product information

• Improving our products, website, services, and customer experience

• Maintaining website security and preventing fraud, abuse, and unauthorized activity

• Managing customer accounts, where available

• Maintaining business and transaction records

• Complying with applicable laws, regulations, court orders, or lawful requests from competent authorities

• Sending promotional or marketing communications where permitted and where applicable consent or other required authorization has been obtained

We will seek to use information only for appropriate and relevant purposes and will avoid collecting information that is unnecessary for the purpose for which it is processed.

4. Order and Delivery Information

To fulfill your order, we may need to provide relevant customer information to delivery and logistics service providers.

Depending on the service required, this may include:

• Customer name

• Phone number

• Delivery address

• Order information

• Delivery instructions

We share only information reasonably necessary to complete the relevant service.

5. Payment Information

Horizon Furniture may offer multiple payment methods.

Where a payment is processed through a third-party payment gateway, bank, mobile financial service, or other payment provider, the payment provider may collect and process payment-related information under its own terms and privacy policy.

Customers should review the relevant payment provider's privacy and security information before completing a transaction.

Horizon Furniture does not request unnecessary payment information through ordinary communication channels such as social media comments or unsecured public messages.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Improve website performance

• Understand website usage

• Measure advertising and marketing performance

• Provide relevant content or advertising, where applicable

Some cookies may be placed by third-party services integrated into our website, such as analytics, advertising, security, payment, or social media services.

You may be able to control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect some website functionality.

7. Analytics and Advertising Technologies

Where enabled on our website, we may use third-party analytics and advertising technologies to understand website traffic, measure campaigns, improve our services, and show relevant advertising.

These technologies may include services provided by platforms such as:

• Google

• Meta

• Other analytics, advertising, or technology service providers

These providers may receive technical or usage information according to their own terms and privacy policies.

Where required by applicable law, we will obtain the necessary consent or provide applicable controls before using certain categories of cookies or tracking technologies.

8. How We Share Personal Information

We do not sell or rent your personal information as a commercial product.

We may disclose or share relevant information with trusted third parties where reasonably necessary for legitimate business or legal purposes, including:

• Delivery and logistics providers

• Payment gateways and financial service providers

• Website hosting and infrastructure providers

• Website maintenance, security, analytics, or technology providers

• Customer support or service providers

• Professional advisers, where necessary

• Government authorities, regulators, courts, or law-enforcement agencies when required or permitted by applicable law

Third parties receiving information for service purposes should only receive information reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete and document transactions

• Provide customer support and after-sales services

• Handle exchanges, warranties, disputes, or complaints

• Maintain accounting and business records

• Meet legal, regulatory, tax, or reporting obligations

• Prevent fraud and maintain security

• Resolve disputes and enforce applicable agreements

When information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Choices and Rights

Subject to applicable law and legitimate business requirements, you may contact us to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Ask us to update your information

• Request deletion of information where legally and operationally appropriate

• Ask about how your information is used or shared

• Withdraw consent where processing is based on consent

• Opt out of certain promotional communications

Some information may need to be retained where required for legal, accounting, security, dispute-resolution, warranty, or transaction-record purposes.

To protect your account and information, we may need to verify your identity before completing certain requests.

12. Marketing Communications

Where permitted, Horizon Furniture may contact customers or interested users regarding:

• New products

• Special offers

• Promotions

• Product updates

• Events

• Relevant business announcements

Where consent is required, we will obtain the appropriate consent.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe or opt-out mechanism.

Please note that even after opting out of marketing messages, we may still send essential service-related communications, such as order confirmations, delivery updates, warranty information, or important account notifications.

13. Information Submitted Through Contact Forms

When you submit a contact or inquiry form, we may use the information you provide to:

• Respond to your inquiry

• Contact you regarding your request

• Provide product or service information

• Prepare quotations

• Provide customer support

• Follow up on an order or service request

Please do not submit sensitive personal information through public forms unless it is specifically necessary and requested by Horizon Furniture.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect unnecessary personal information from children.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, social media platforms, maps, delivery services, or other external websites.

Horizon Furniture is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

16. Data Transfers and Third-Party Service Providers

Some service providers used by a modern ecommerce website may process information through infrastructure located outside Bangladesh.

Where applicable, Horizon Furniture will seek to use service providers that provide appropriate security and handle information in accordance with their contractual, technical, and legal obligations.

Any such processing remains subject to applicable legal requirements.

17. Data Breach and Security Incidents

If Horizon Furniture becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances, including containment, investigation, remediation, and any notification or reporting required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our website or technology

• Changes in applicable laws or regulatory requirements

• Changes in our data-processing practices

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us About Privacy

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Horizon Furniture

Address:
1st Floor, House #33, Avenue #1, Block #E, Section #12, Mirpur, Dhaka-1216, Bangladesh

Phone / WhatsApp:
+880 1902-024040
+880 1616-787696

Email:
info@horizonfurniture.com.bd

We will review privacy-related requests and respond appropriately, subject to applicable law and reasonable verification requirements.

20. Applicable Laws

This Privacy Policy is intended to operate consistently with the laws, regulations, and applicable digital-commerce and data-protection requirements governing Horizon Furniture's business and website, including applicable requirements concerning the lawful handling, security, confidentiality, and management of personal information.

Where applicable laws or regulatory requirements change, Horizon Furniture may update this Privacy Policy accordingly.

Thank you for trusting Horizon Furniture.

We are committed to handling your personal information responsibly and to providing a safe, reliable, and transparent online shopping experience.